Terms of service

Last updated: 07.01.2025

OVERVIEW

Welcome to Fragmented Flowers.
Throughout the site, the terms “we”, “us” and “our” refer to Fragmented Flowers.

Fragmented Flowers operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and obligations when accessing or using our Services.

Please read these Terms carefully, as they contain important information about your legal rights, including limitations of liability and warranty disclaimers.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK].
If you do not agree, you must not access or use our Services.

SECTION 1 – ACCESS & ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given consent for any minor dependents to use the Services under your supervision.

To access certain features of the Services, you may be required to provide information such as your email address, billing, payment, and shipping details. You represent that all information provided is accurate, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. Accounts may not be transferred, sold, assigned, or licensed to another person.

SECTION 2 – PRODUCTS & REPRESENTATION

We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device, screen settings, and configuration.

We do not guarantee that the appearance or quality of any product will meet your expectations or match the representations displayed online.

All product descriptions and availability are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities offered on a case-by-case basis.

SECTION 3 – ORDERS

By placing an order, you submit a purchase offer. Fragmented Flowers reserves the right to accept or reject any order at our discretion.

An order is only considered accepted once payment has been successfully processed and order confirmation has been issued.

Please review your order carefully before submitting it. Due to the made-to-order nature of many products, order cancellations or changes may not be possible once processing has begun.

Returns and exchanges are governed exclusively by our Return & Refund Policy [LINK].

You confirm that purchases are for personal or household use only and not for resale or commercial distribution.

SECTION 4 – PRICING & BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price displayed at the time of checkout.

Prices do not include taxes, shipping, customs duties, or import fees unless explicitly stated.

You agree to provide current, complete, and accurate billing and payment information and to promptly update such information as necessary.

You authorize us to charge your chosen payment method for all applicable charges, including taxes and shipping.

SECTION 5 – SHIPPING & DELIVERY

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs authorities, or events beyond our control.

For print-on-demand products, ownership and risk of loss pass to you upon handover to the shipping carrier, unless otherwise required by mandatory consumer law.

For full details, please refer to our Shipping Policy [LINK].

SECTION 6 – INTELLECTUAL PROPERTY

All content within the Services, including trademarks, logos, text, graphics, images, videos, and designs, is owned by Fragmented Flowers or its licensors and is protected by international intellectual property laws.

The Services are provided for personal, non-commercial use only. No content may be reproduced, distributed, modified, or exploited without prior written consent.

All rights not expressly granted are reserved.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

Such tools are provided “as is” and “as available,” without warranties or endorsements. Use of third-party tools is at your own risk and subject to the provider’s terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for their content, accuracy, or practices.

Accessing third-party sites is at your own risk. Complaints or claims regarding third-party products or services should be directed to the respective provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Fragmented Flowers is powered by Shopify Inc. However, all purchases are made directly with Fragmented Flowers.

Shopify is not responsible for any aspect of transactions between you and Fragmented Flowers. You release Shopify from any claims arising from such transactions.

SECTION 10 – PRIVACY

Personal data collected through the Services is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy.

By using the Services, you acknowledge that data may be processed and transferred internationally as required to provide the Services.

SECTION 11 – FEEDBACK

Any feedback you submit may be used by us without restriction or compensation. You represent that you own or have rights to any feedback submitted.

We are under no obligation to maintain confidentiality, compensate you, or respond to feedback.

SECTION 12 – ERRORS & OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate, at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, to violate laws, infringe intellectual property rights, harass others, submit false information, distribute malware, or interfere with security features.

We reserve the right to terminate access for violations.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at any time without notice. Obligations incurred prior to termination remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law.

Some jurisdictions do not allow certain exclusions, so these limitations may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Fragmented Flowers and its partners shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.

Nothing in these Terms limits liability where prohibited by applicable law.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Fragmented Flowers and Shopify from claims arising out of your breach of these Terms or misuse of the Services.